Shipping policy

Shipping Policy

At Signs by FDS Distributors Inc., all products are custom-made to order. Please review the information below before placing your order.

Processing & Production Time

Production times vary by product and order volume. Any stated turnaround times are estimates and begin after payment and design approval, when applicable.

Same-day production may be available for local orders only and is not guaranteed.

Shipping Methods

We ship orders using third-party carriers. Shipping options and estimated delivery times are displayed at checkout.

Once an order has shipped, tracking information will be provided via email.

Shipping Timeframes

Shipping times are provided by the carrier and are not guaranteed. We are not responsible for delays caused by carriers, weather conditions, or other factors beyond our control.

Lost or Damaged Packages

If a package is lost or arrives damaged during transit, please contact us within 48 hours of delivery (or expected delivery) with photo documentation, if applicable.

Once confirmed by the carrier, we will issue a replacement or refund, at our discretion.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete addresses.

Local Pickup

Local pickup options, when available, will be communicated during checkout or order confirmation.

International Shipping

International shipping availability, fees, and delivery times vary by destination. Customs fees, duties, and taxes are the responsibility of the customer.

Contact

If you have questions about your shipment, please contact us through our website or verified social media accounts.